SalaryByCity

Customer Service Representatives vs First-Line Supervisors of Retail Sales Workers: Salary Comparison (2024)

Side-by-side salary comparison using 2024 Bureau of Labor Statistics data.

Customer Service Representatives

$42,830

Median annual salary

2,725,930 employed nationally

First-Line Supervisors of Retail Sales Workers

$47,320

Median annual salary

1,113,160 employed nationally

Which Career Pays More?

First-Line Supervisors of Retail Sales Workers professionals earn $4,490 more per year than Customer Service Representatives professionals — that's 10.5% higher. At the 90th percentile, Customer Service Representatives earns $62,730 compared to $76,560 for First-Line Supervisors of Retail Sales Workers.

Salary Range Comparison

Customer Service Representatives$30,690 – $62,730
First-Line Supervisors of Retail Sales Workers$31,120 – $76,560
$30,690$76,560

Detailed Salary Comparison

PercentileCustomer Service RepresentativesFirst-Line Supervisors of Retail Sales WorkersDifference
10th Percentile$30,690$31,120$-430
25th Percentile$35,970$37,580$-1,610
Median (50th)$42,830$47,320$-4,490
75th Percentile$50,140$60,510$-10,370
90th Percentile$62,730$76,560$-13,830
Mean (Average)$45,380$52,350$-6,970

Employment Numbers

Customer Service Representatives

2,725,930

employed nationwide

First-Line Supervisors of Retail Sales Workers

1,113,160

employed nationwide

Top Paying Cities

Best Cities for Customer Service Representatives

CityMedian
San Jose-Sunnyvale-Santa Clara, CA$60,830
San Francisco-Oakland-Berkeley, CA$56,400
Seattle-Tacoma-Bellevue, WA$51,090
Boston-Cambridge-Nashua, MA-NH$49,060
New York-Newark-Jersey City, NY-NJ-PA$48,890

Best Cities for First-Line Supervisors of Retail Sales Workers

CityMedian
Seattle-Tacoma-Bellevue, WA$60,320
San Jose-Sunnyvale-Santa Clara, CA$60,260
New York-Newark-Jersey City, NY-NJ-PA$58,320
Denver-Aurora-Lakewood, CO$57,440
San Francisco-Oakland-Berkeley, CA$57,160

Frequently Asked Questions

Who earns more: Customer Service Representatives or First-Line Supervisors of Retail Sales Workers?
First-Line Supervisors of Retail Sales Workers professionals earn more, with a median salary difference of $4,490 (10.5% higher) as of 2024 BLS data.
What is the salary range for Customer Service Representatives?
Customer Service Representatives salaries range from $30,690 (10th percentile) to $62,730 (90th percentile), with a median of $42,830.
What is the salary range for First-Line Supervisors of Retail Sales Workers?
First-Line Supervisors of Retail Sales Workers salaries range from $31,120 (10th percentile) to $76,560 (90th percentile), with a median of $47,320.
How many Customer Service Representatives and First-Line Supervisors of Retail Sales Workers jobs are there?
There are approximately 2,725,930 Customer Service Representatives positions and 1,113,160 First-Line Supervisors of Retail Sales Workers positions nationwide according to 2024 BLS data.
Is it worth switching from First-Line Supervisors of Retail Sales Workers to Customer Service Representatives?
Career decisions depend on many factors beyond salary. Customer Service Representatives has a median salary of $42,830 while First-Line Supervisors of Retail Sales Workers earns $47,320. Consider job satisfaction, growth prospects, required education, and work-life balance.

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Data verified March 2026 · Source: U.S. Bureau of Labor Statistics OEWS