SalaryByCity

Customer Service Representatives vs Software Quality Assurance Analysts and Testers: Salary Comparison (2024)

Side-by-side salary comparison using 2024 Bureau of Labor Statistics data.

Customer Service Representatives

$42,830

Median annual salary

2,725,930 employed nationally

Software Quality Assurance Analysts and Testers

$102,610

Median annual salary

199,800 employed nationally

Which Career Pays More?

Software Quality Assurance Analysts and Testers professionals earn $59,780 more per year than Customer Service Representatives professionals — that's 139.6% higher. At the 90th percentile, Customer Service Representatives earns $62,730 compared to $166,960 for Software Quality Assurance Analysts and Testers.

Salary Range Comparison

Customer Service Representatives$30,690 – $62,730
Software Quality Assurance Analysts and Testers$60,690 – $166,960
$30,690$166,960

Detailed Salary Comparison

PercentileCustomer Service RepresentativesSoftware Quality Assurance Analysts and TestersDifference
10th Percentile$30,690$60,690$-30,000
25th Percentile$35,970$79,520$-43,550
Median (50th)$42,830$102,610$-59,780
75th Percentile$50,140$131,870$-81,730
90th Percentile$62,730$166,960$-104,230
Mean (Average)$45,380$110,260$-64,880

Employment Numbers

Customer Service Representatives

2,725,930

employed nationwide

Software Quality Assurance Analysts and Testers

199,800

employed nationwide

Top Paying Cities

Best Cities for Customer Service Representatives

CityMedian
San Jose-Sunnyvale-Santa Clara, CA$60,830
San Francisco-Oakland-Berkeley, CA$56,400
Seattle-Tacoma-Bellevue, WA$51,090
Boston-Cambridge-Nashua, MA-NH$49,060
New York-Newark-Jersey City, NY-NJ-PA$48,890

Best Cities for Software Quality Assurance Analysts and Testers

CityMedian
San Jose-Sunnyvale-Santa Clara, CA$165,700
San Francisco-Oakland-Berkeley, CA$139,580
Seattle-Tacoma-Bellevue, WA$131,640
Baltimore-Columbia-Towson, MD$127,940
Washington-Arlington-Alexandria, DC-VA-MD-WV$126,430

Frequently Asked Questions

Who earns more: Customer Service Representatives or Software Quality Assurance Analysts and Testers?
Software Quality Assurance Analysts and Testers professionals earn more, with a median salary difference of $59,780 (139.6% higher) as of 2024 BLS data.
What is the salary range for Customer Service Representatives?
Customer Service Representatives salaries range from $30,690 (10th percentile) to $62,730 (90th percentile), with a median of $42,830.
What is the salary range for Software Quality Assurance Analysts and Testers?
Software Quality Assurance Analysts and Testers salaries range from $60,690 (10th percentile) to $166,960 (90th percentile), with a median of $102,610.
How many Customer Service Representatives and Software Quality Assurance Analysts and Testers jobs are there?
There are approximately 2,725,930 Customer Service Representatives positions and 199,800 Software Quality Assurance Analysts and Testers positions nationwide according to 2024 BLS data.
Is it worth switching from Software Quality Assurance Analysts and Testers to Customer Service Representatives?
Career decisions depend on many factors beyond salary. Customer Service Representatives has a median salary of $42,830 while Software Quality Assurance Analysts and Testers earns $102,610. Consider job satisfaction, growth prospects, required education, and work-life balance.

Career Resources

Career Change Resources

Explore tools and guides for transitioning between careers.

Professional Certifications

Find certifications that can boost your earning potential.

Online Degree Programs

Browse accredited online degrees relevant to these careers.

Resume Writing Services

Get professional help crafting a standout resume.

Explore More

Cost of Living by CityCollege & University DataSalary Calculators

Was this data helpful?

Data verified March 2026 · Source: U.S. Bureau of Labor Statistics OEWS