Customer Service Representatives vs Medical Assistants: Salary Comparison (2024)
Side-by-side salary comparison using 2024 Bureau of Labor Statistics data.
Which Career Pays More?
Medical Assistants professionals earn $1,370 more per year than Customer Service Representatives professionals — that's 3.2% higher. At the 90th percentile, Customer Service Representatives earns $62,730 compared to $57,830 for Medical Assistants.
Salary Range Comparison
Customer Service Representatives$30,690 – $62,730
Medical Assistants$35,020 – $57,830
$30,690$62,730
Detailed Salary Comparison
| Percentile | Customer Service Representatives | Medical Assistants | Difference |
|---|---|---|---|
| 10th Percentile | $30,690 | $35,020 | $-4,330 |
| 25th Percentile | $35,970 | $37,610 | $-1,640 |
| Median (50th) | $42,830 | $44,200 | $-1,370 |
| 75th Percentile | $50,140 | $48,160 | +$1,980 |
| 90th Percentile | $62,730 | $57,830 | +$4,900 |
| Mean (Average) | $45,380 | $44,720 | +$660 |
Employment Numbers
Customer Service Representatives
2,725,930
employed nationwide
Medical Assistants
793,460
employed nationwide
Top Paying Cities
Best Cities for Customer Service Representatives
| City | Median |
|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $60,830 |
| San Francisco-Oakland-Berkeley, CA | $56,400 |
| Seattle-Tacoma-Bellevue, WA | $51,090 |
| Boston-Cambridge-Nashua, MA-NH | $49,060 |
| New York-Newark-Jersey City, NY-NJ-PA | $48,890 |
Best Cities for Medical Assistants
| City | Median |
|---|---|
| Sacramento-Roseville-Folsom, CA | $62,570 |
| San Jose-Sunnyvale-Santa Clara, CA | $62,290 |
| San Francisco-Oakland-Berkeley, CA | $59,910 |
| Seattle-Tacoma-Bellevue, WA | $58,850 |
| Portland-Vancouver-Hillsboro, OR-WA | $52,040 |
Frequently Asked Questions
Who earns more: Customer Service Representatives or Medical Assistants?
Medical Assistants professionals earn more, with a median salary difference of $1,370 (3.2% higher) as of 2024 BLS data.
What is the salary range for Customer Service Representatives?
Customer Service Representatives salaries range from $30,690 (10th percentile) to $62,730 (90th percentile), with a median of $42,830.
What is the salary range for Medical Assistants?
Medical Assistants salaries range from $35,020 (10th percentile) to $57,830 (90th percentile), with a median of $44,200.
How many Customer Service Representatives and Medical Assistants jobs are there?
There are approximately 2,725,930 Customer Service Representatives positions and 793,460 Medical Assistants positions nationwide according to 2024 BLS data.
Is it worth switching from Medical Assistants to Customer Service Representatives?
Career decisions depend on many factors beyond salary. Customer Service Representatives has a median salary of $42,830 while Medical Assistants earns $44,200. Consider job satisfaction, growth prospects, required education, and work-life balance.
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Data verified March 2026 · Source: U.S. Bureau of Labor Statistics OEWS